OZRABAS GLOBAL WAYFARER SERVICES
A Proprietorship Firm
Flat No. 3576-A, Surajpole Bazar Jaipur, Tiba Purviyan Mithi Kothi Ka Rasta, Surajpole, Jaipur, Rajasthan
Website: www.ozrabas.com | Email: support@ozrabas.com
Contact: +91-7229817865, +91-141-4855503
IMPORTANT NOTICE: PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING OUR SERVICES.
By accessing or using any service offered by OZRABAS GLOBAL WAYFARER SERVICES ("OZRABAS", "we", "us", or "our"), you unconditionally accept, agree to be bound by, and consent to the collection, use, processing, and sharing of your personal information as described in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, you must immediately discontinue use of all our services. Your continued use of our services constitutes your ongoing acceptance of this Policy as amended from time to time.
1. ABOUT US AND SCOPE OF THIS POLICY
OZRABAS GLOBAL WAYFARER SERVICES (hereinafter referred to as "OZRABAS", "the Company", "we", "us", or "our") is a Proprietorship firm duly registered and operating under the applicable laws of India.
This Privacy Policy governs the collection, storage, use, disclosure, transfer, and protection of personal information provided by users ("you", "your", or "User") when you:
- Visit or use our website at www.ozrabas.com
- Use our mobile application(s) or related digital platforms
- Contact us via email, telephone, WhatsApp, or any other communication channel
- Book or inquire about any of our travel services including hotel bookings, flight bookings, visa assistance, cab services, holiday packages, affiliate partner services, B2B travel services, or third-party vendor services
- Receive promotional or marketing communications from us
- Interact with us in any other manner
This Policy applies to all Indian and international users accessing our services from any jurisdiction. OZRABAS operates as a travel services intermediary as well as a direct service provider, dealing with domestic and international clients.
2. INFORMATION WE COLLECT
2.1 Information You Provide Directly
We collect the following categories of personal data that you voluntarily provide to us:
Account & Registration Information
- Full name, date of birth, gender, nationality
- Email address, mobile number, WhatsApp number
- Username and password (stored in encrypted form)
- Government-issued ID details (Passport, Aadhaar, PAN, Voter ID, etc.) as required for bookings
Booking & Transaction Information
- Travel itinerary details, travel dates, destinations
- Co-traveler/passenger details including names, ages, and ID information
- Payment details including cardholder name, encrypted card numbers, billing address, and UPI/wallet IDs
- Booking preferences, special requirements, and dietary needs
- Visa application details including personal, financial, and travel history
Communication Information
- Queries, complaints, feedback, and reviews submitted to us
- Correspondence records including emails, WhatsApp messages, and call records
- Participation in surveys, promotions, loyalty programs, and contests
2.2 Information Collected Automatically
When you access our website or application, we automatically collect:
- IP address, device type, browser type and version, operating system
- Pages visited, time spent, links clicked, search queries on our platform
- Approximate geographic location derived from IP address or device settings
- Cookies and similar tracking technologies (see Section 9)
- Referral URLs and advertising identifiers
2.3 Information from Third Parties
We may receive information about you from:
- Payment gateways such as Razorpay, Stripe, PayU, Cashfree, and other third-party processors
- Social media platforms when you use social login features
- Our affiliate partners, B2B clients, and travel service vendors
- Publicly available government databases and travel advisories
- Credit and fraud detection agencies
3. HOW WE USE YOUR INFORMATION
OZRABAS uses your personal information for the following purposes:
3.1 Service Delivery
- Processing and confirming your travel bookings (hotels, flights, cabs, visa, holiday packages)
- Coordinating with airlines, hotels, vendors, embassies, and third-party service providers on your behalf
- Sending booking confirmations, itineraries, e-tickets, and vouchers via email, SMS, or WhatsApp
- Handling modifications, cancellations, and refund requests
- Providing 24x7 customer support
3.2 Account Management
- Creating and managing your user account
- Verifying your identity and preventing unauthorized access
- Enabling personalized service recommendations and saved preferences
3.3 Communications & Marketing
- Sending promotional offers, newsletters, travel deals, and updates via email, SMS, or WhatsApp marketing
- Conducting surveys and collecting feedback
- Notifying you of policy changes, service updates, or important safety information
Note: You may opt out of promotional communications at any time by contacting us at support@ozrabas.com or using the unsubscribe mechanism in communications. However, transactional messages related to your bookings cannot be opted out.
3.4 Legal, Safety & Compliance
- Complying with applicable laws, regulations, and court orders under Indian law
- Enforcing our Terms and Conditions and other agreements
- Detecting, investigating, and preventing fraud, unauthorized access, or illegal activities
- Protecting the rights, property, and safety of OZRABAS, its employees, clients, and the public
- Maintaining legally required records
3.5 Business Operations
- Analytics to improve our services, website, and user experience
- Internal audits, compliance reviews, and business planning
- Restructuring, merger, acquisition, or sale of business assets
5. DATA STORAGE, RETENTION & SECURITY
5.1 Storage & Retention
Your personal data is primarily stored on secure servers located in India. Data may also be processed by our service providers in other jurisdictions in compliance with applicable data protection laws and standard contractual safeguards.
We retain your personal data for as long as:
- Your account remains active or as needed to provide services
- Required by applicable Indian law, including tax and financial record-keeping requirements
- Necessary to resolve disputes, enforce agreements, or comply with legal obligations
- Necessary for audit and compliance purposes
Post-account termination, certain data may be retained for up to 7 years or as required by law. De-identified data may be retained indefinitely for analytical purposes.
5.2 Security Measures
OZRABAS employs industry-standard security measures to protect your personal information, including:
- SSL/TLS encryption for all data transmission
- Encrypted storage of sensitive data including passwords and payment information
- Role-based access control for employee access to personal data
- Regular security audits and vulnerability assessments
- Firewalls, intrusion detection, and anti-malware systems
DISCLAIMER ON SECURITY
DISCLAIMER: Despite our best efforts, no system can guarantee absolute security. We cannot guarantee that unauthorized third parties will never be able to overcome our security measures. In the event of a data breach, we will notify affected users and authorities in accordance with applicable law. Users access and use our services at their own risk in this regard, and OZRABAS's liability in any such event shall be limited to the extent permissible under applicable law.
You are responsible for maintaining the confidentiality of your account credentials. If you suspect unauthorized access, contact us immediately at director@ozrabas.com.
6. USER RIGHTS
Subject to applicable law, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 (DPDPA), you have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Correction: Request correction of inaccurate or incomplete information.
- Right to Erasure: Request deletion of your personal data, subject to legal retention requirements.
- Right to Restriction: Request limitation of processing in certain circumstances.
- Right to Data Portability: Request your data in a structured, machine-readable format.
- Right to Object: Object to processing based on legitimate interests or for direct marketing.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing.
To exercise any of these rights, email us at: director@ozrabas.com or support@ozrabas.com. We will respond to requests within 30 days. We may require identity verification before processing your request.
Important Limitation: Exercise of these rights is subject to applicable legal and regulatory requirements, including OZRABAS's right to retain data for legal, audit, or compliance purposes. We reserve the right to deny requests that are frivolous, repetitive, disproportionately burdensome, or legally impermissible.
7. MINORS
Our services are generally intended for individuals aged 18 years and above. We may provide travel services to minors (persons below 18 years of age) only under the following conditions:
- The booking must be made and supervised by a parent or legal guardian.
- The guardian accepts full legal responsibility for the minor's use of our services and all decisions made on their behalf.
- OZRABAS shall bear no liability or responsibility for any decisions, consequences, or outcomes arising from services availed by or for minors, where guardianship has been confirmed.
- Any claim arising from services availed for minors shall be solely the responsibility of the accompanying guardian.
If we become aware that we have collected personal information from a minor without appropriate guardianship consent, we will take steps to delete such information and may terminate any or all services offered to the minor until valid consent is given by either minor’s parents or legal guardian.
9. THIRD-PARTY LINKS AND EXTERNAL SERVICES
Our website and communications may contain links to third-party websites, applications, or services. OZRABAS is not responsible for the privacy practices or content of such third-party platforms. We strongly encourage you to review the privacy policies of any third-party sites you visit.
This Policy does not govern your interactions with third-party payment gateways, airline/hotel booking portals, or social media platforms. Your use of such services is governed by their respective policies.
DISCLAIMER OF LIABILITY FOR THIRD PARTIES
DISCLAIMER OF LIABILITY: OZRABAS expressly disclaims any and all liability for the acts, omissions, or practices of third-party service providers, payment gateways, vendors, airlines, hotels, and any other external entity used in the delivery of our travel services. OZRABAS acts as a facilitator and intermediary only and shall not be responsible for any loss, damage, dispute, or claim arising from such third-party interactions.
10. MARKETING COMMUNICATIONS
OZRABAS may contact you via email, SMS, WhatsApp, and other digital channels for promotional offers, travel deals, and updates. By providing us with your contact details, you expressly consent to receiving such communications from us.
You may opt out of marketing communications at any time by:
- Clicking the 'Unsubscribe' link in any promotional email
- Sending an opt-out request to support@ozrabas.com
- Contacting us at +91-7229817865 or on our landline +91-141-4855503
Note: Opting out of marketing communications does not affect transactional communications related to your bookings or services already availed.
11. INTERNATIONAL USERS
OZRABAS serves both domestic Indian and international clients. If you are accessing our services from outside India, please be aware that your information will be transferred to, processed, and stored in India. By using our services, you consent to the transfer and processing of your data in India in accordance with Indian data protection laws.
OZRABAS does not guarantee compliance with the privacy laws of your home country, and by using our services, you accept that your data will be governed by the laws of India and the jurisdiction of Jaipur, Rajasthan, India.
12. FORCE MAJEURE
OZRABAS shall not be liable for any failure, delay, or disruption in service delivery, data processing, or fulfilment of obligations due to causes beyond its reasonable control, including but not limited to:
- Natural disasters, earthquakes, floods, fires, or other acts of God
- Pandemic, epidemic, or public health emergency as declared by the WHO or Government of India
- Government-imposed lockdowns, travel restrictions, or regulatory actions
- War, civil unrest, terrorism, or hostilities
- Strikes, labor disputes, or industrial action
- Cyberattacks, hacking, or technological failures beyond our reasonable control
- Failure of third-party service providers, airlines, hotels, or payment gateways
In any such event, OZRABAS will use commercially reasonable efforts to notify affected users and resume normal operations at the earliest. Force majeure events shall not create any liability or obligation for OZRABAS to provide refunds beyond its standard refund policy.
13. DISCLAIMER OF LIABILITY AND LIMITATION OF CLAIMS
THIS SECTION IS IMPORTANT. PLEASE READ CAREFULLY.
To the fullest extent permitted by applicable law, OZRABAS, its proprietor, officers, employees, agents, and representatives shall not be liable for:
- Any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services
- Loss of bookings, revenue, profits, data, or goodwill due to third-party service provider failures
- Any dispute between you and a third-party hotel, airline, cab operator, visa agency, or other service provider
- Unauthorized access to your account where such access results from your failure to maintain credential security
- Any loss or damage arising from events beyond OZRABAS's control including force majeure events
- Decisions or outcomes arising from travel advisories, visa refusals, or government actions
- Inaccurate information provided by the user at the time of booking
OZRABAS's aggregate liability to any user for any claim arising under or related to this Policy or our services shall, in no event, exceed the total amount paid by that user for the specific booking in relation to which the claim arises.
OZRABAS provides travel services in good faith and on a best-efforts basis. We make no warranties, express or implied, regarding the quality, availability, continuity, accuracy, or fitness for purpose of any travel service facilitated by us through third-party vendors.
14. GOVERNING LAW AND JURISDICTION
EXCLUSIVE JURISDICTION: JAIPUR, RAJASTHAN, INDIA
This Privacy Policy, and all matters arising out of or related to it, shall be exclusively governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of law provisions.
ALL DISPUTES, CLAIMS, GRIEVANCES, OR CONTROVERSIES ARISING OUT OF OR IN CONNECTION WITH THIS PRIVACY POLICY, OUR TERMS AND CONDITIONS, OR THE USE OF OUR SERVICES SHALL BE SUBJECT TO THE EXCLUSIVE JURISDICTION OF THE COURTS OF JAIPUR, RAJASTHAN, INCLUDING THE RAJASTHAN HIGH COURT (JAIPUR BENCH).
By using our services, you irrevocably and unconditionally:
- Submit to the exclusive personal jurisdiction of the civil and commercial courts located in Jaipur, Rajasthan, India
- Waive any objection to the laying of venue of any proceeding in Jaipur
- Waive any claim of inconvenient forum or any other similar defense
- Agree that any judgment or order issued by Jaipur courts shall be binding and enforceable
No legal proceeding against OZRABAS shall be instituted in any court, tribunal, forum, or jurisdiction other than the courts of Jaipur, Rajasthan, India. Any proceedings initiated outside this jurisdiction shall be deemed void and without legal force and OZRABAS holds all rights to defend, litigate and argue any dispute within the jurisdictions stated above only.
ARBITRATION CLAUSE: Notwithstanding the above, OZRABAS reserves the right to require that any dispute be first submitted to binding arbitration before a sole arbitrator appointed by OZRABAS in accordance with the Arbitration and Conciliation Act, 1996 (as amended). Such arbitration shall be conducted in Jaipur, Rajasthan, in the English language. The arbitral award shall be final and binding. The existence of a dispute shall not relieve either party of its obligation to continue performance under any agreement.
The governing law applicable to arbitration shall be Indian law. Nothing in this section shall prevent OZRABAS from seeking interim injunctive or other equitable relief from competent courts in Jaipur.
15. MODIFICATIONS TO THIS PRIVACY POLICY
OZRABAS reserves the right to update, amend, or modify this Privacy Policy at any time at its sole discretion. Any material changes will be:
- Posted on our website www.ozrabas.com with a revised effective date
- Communicated to registered users via email or in-app notification where reasonably practicable
Your continued use of our services after the effective date of any modification constitutes your unconditional acceptance of the revised Privacy Policy. The revised Policy supersedes all prior versions. It is your responsibility to review this Policy periodically.
OZRABAS shall not be liable to any user or third party for any modification, amendment, or discontinuation of this Privacy Policy.
16. INDEMNIFICATION
By using our services, you agree to indemnify, defend, and hold harmless OZRABAS, its proprietor, employees, agents, representatives, partners, and vendors from and against any and all claims, liabilities, losses, damages, costs, and expenses (including reasonable legal fees) arising from:
- Your breach of this Privacy Policy or our Terms and Conditions
- Your violation of any applicable law or regulation
- Your infringement of any third-party rights
- Inaccurate or false information provided by you
- Your unauthorized use of our services or another user's account
- Any dispute initiated by you against OZRABAS outside the designated jurisdiction of Jaipur, Rajasthan
17. GRIEVANCE REDRESSAL
In accordance with applicable Indian law, including the Information Technology Act, 2000, and DPDPA 2023, the following is the designated Grievance Officer for OZRABAS:
Name: Devendra Kumar Sharma
Company: OZRABAS GLOBAL WAYFARER SERVICES
Address: Flat No. 3576-A, Surajpole Bazar Jaipur, Tiba Purviyan Mithi Kothi Ka Rasta, Surajpole, Jaipur, Rajasthan
Email: director@ozrabas.com
Phone: +91-7229817865 | Landline: +91-141-4855503
Response Time: We aim to acknowledge all grievances within 72 working hours and resolve within 30 business working days.
Grievances must be submitted in writing via email or postal mail. OZRABAS shall endeavour to resolve grievances in a fair, timely, and transparent manner. Users who are not satisfied with the resolution may approach the appropriate regulatory authority or court of competent jurisdiction in Jaipur, Rajasthan.
18. GENERAL PROVISIONS
18.1 Entire Agreement
This Privacy Policy, together with our Terms and Conditions, forms the entire agreement between you and OZRABAS with respect to the subject matter hereof and supersedes all prior representations, negotiations, understandings, and agreements, whether written or oral.
18.2 Severability
If any provision of this Privacy Policy is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
18.3 Waiver
Failure of OZRABAS to enforce any right or provision under this Privacy Policy shall not constitute a waiver of that right or provision.
18.4 Language
This Privacy Policy is executed in the English language. In case of any conflict between an English version and any translated version, the English language version shall prevail.
18.5 Contact Us
For any questions, concerns, or requests related to this Privacy Policy, please contact:
- Email: support@ozrabas.com
- Phone: +91-7229817865, Landline +91-141-4855503
- Website: www.ozrabas.com
- Address: Flat No. 3576-A, Surajpole Bazar Jaipur, Tiba Purviyan Mithi Kothi Ka Rasta, Surajpole, Jaipur, Rajasthan
ACKNOWLEDGMENT
BY USING THE SERVICES OF OZRABAS GLOBAL WAYFARER SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE LEGALLY BOUND BY THIS PRIVACY POLICY IN ITS ENTIRETY, INCLUDING THE EXCLUSIVE JURISDICTION CLAUSE STIPULATING THAT ALL DISPUTES SHALL BE RESOLVED SOLELY BEFORE THE COURTS OF JAIPUR, RAJASTHAN, INDIA.
OZRABAS GLOBAL WAYFARER SERVICES
A Proprietorship Firm | Jaipur, Rajasthan, India
www.ozrabas.com
This document was last updated in May 2026.